Refund policy

We want you to love your purchase. If you are not satisfied, you may request a return within 14 days of receiving your order.

Eligibility for Returns:

  • Item must be unused and in original condition.

  • Item must be in original packaging.

  • Proof of purchase (order number or email) is required.

Non-returnable Items:

  • Used or damaged items

  • Sale items

  • Customized products

Refunds:
Once your return is received and inspected, we will notify you.
Approved refunds will be processed to your original method of payment within 5–10 business days.

Shipping Costs:
Return shipping charges are the responsibility of the customer unless the product arrived damaged or defective.

Need help?
Contact us at support@theluxerio.com